FAQ

Shipping

How much is shipping?
Shipping is free on all US orders, with tracking included.

How long will my order take?
Orders are processed within 1–3 business days, then typically arrive within 8–15 business days once shipped. You'll get a tracking link by email the moment your order is on its way.

Where do you ship?
We currently ship within the United States. If you're located elsewhere, email us at support@whiskerxpaws.com and we'll let you know what's possible.

Returns & Guarantee

What's your guarantee?
Every order is backed by our 30-Day Happiness Guarantee. If you're not happy for any reason, email us within 30 days for a full refund — and you don't need to ship the item back.

How do I request a refund?
Email support@whiskerxpaws.com with your order number and a quick note. We reply within 1–2 business days and process approved refunds to your original payment method.

What if my item arrives damaged or wrong?
Email us within 30 days with your order number and a photo, and we'll send a replacement or a full refund — your choice.

The Product

What size is the Snuffle Mat?
It's a large 48 × 45 cm mat (about 19 × 18 in) with dozens of hiding spots — roomy enough for puppies, adults, and big breeds.

How do I clean it?
Machine wash on a gentle cycle and air dry. It folds flat for easy storage.

Is it safe for my dog?
Yes — soft, pet-safe fleece with no hard parts. It's made for supervised mealtimes and foraging, not as a chew toy.

What if my dog doesn't get it at first?
Most dogs figure it out within a meal or two. Start easy — scatter kibble on top so they win quickly, then hide it deeper as they get the hang of it.

Orders & Support

How can I reach you?
Email support@whiskerxpaws.com anytime — a real person replies within 1–2 business days.

Can I change my order or shipping address?
Contact us as soon as possible after ordering. If it hasn't shipped yet, we'll do our best to update it.